% of ST1 complaints responded to within 5 days

• Published by: City of York Council
• Last updated: 19 August 2021
• Topic: Not added
• Licence: None

Summary

% of ST1 complaints responded to within 5 days

A complaint is 'any expression of dissatisfaction, however made, from a member of the public about the level or nature of a council service, policy or the way in which the council's staff carry out their duties'.

Complaints provide valuable information that can be used to improve customer satisfaction. Responding to complaints within 5 days may enable a customer’s dissatisfaction to be addressed and may also prevent the same problems that led to the complaint from happening again.

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Related datasets

• Complaints - received 2014-15
• Complaints - received 2015-16
• Complaints - received 2017-18
• Complaints - received 2016-17

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Data links

Link to the data	Format	File added	Data preview
Performance Indicator : COMP01	CSV	20 June 2017	Preview

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