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YCC % Calls answered in 20 seconds - TOTAL
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Download this fileKpiId | KpiName | Value | DataType | Period | StartDate | EndDate | CollectionFrequency |
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YCC117 | YCC % Calls answered in 20 seconds - TOTAL | 26.50 % | Percentage | 2013/2014_Q1 | 2013-04-01 | 2013-06-30 | Weekly |
YCC117 | YCC % Calls answered in 20 seconds - TOTAL | 42.50 % | Percentage | 2013/2014 | 2013-04-01 | 2014-03-31 | Weekly |
YCC117 | YCC % Calls answered in 20 seconds - TOTAL | 32.90 % | Percentage | 2013/2014_Q2 | 2013-07-01 | 2013-09-30 | Weekly |
YCC117 | YCC % Calls answered in 20 seconds - TOTAL | 51.60 % | Percentage | 2013/2014_Q3 | 2013-10-01 | 2013-12-31 | Weekly |