Energy Saving Advice Service (ESAS) - Customer Relationship Management (CRM) database

• Availability: Not released
• Published by: Department for Business, Energy and Industrial Strategy
• Last updated: 10 February 2016
• Topic: Government
• Licence: Other Licence ; View licence information

Summary

To log details of the customer call including, name and contact details of the customer, reason for call, advice provided and call outcome. This provides both management information to DECC and supports improved customer service where a return customer calls.

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