Customer Service Quarterly KPI Underlying Data 2019-20

Published by:
London Borough of Barnet
Last updated:
18 April 2024
Topic:
Not added
Licence:
None

Summary

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the full level of email and webform contact across the council’s services.

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Customer Service Quarterly KPI Underlying Data Q2 2019-20 N/A 18 April 2024 Not available
Customer Service Quarterly KPI Underlying Data Q1 2019-20 N/A 18 April 2024 Not available
KPI and PI's by Service June 2019.xlsx N/A 18 April 2024 Not available

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