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Helpline activityHelpline activity
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Download this file| Date | CallsReceived | CallsAnsweredDirectly | CallsAnsweredKPITarget | CallsForwardedToPolicy | SocialMediaMessages | MessagesAnsweredDirectly | MessagesAnsweredKPITarget | MessagesForwardedToPolicy | EmailsReceived | EmailsAnsweredDirectly | EmailsAnsweredKPITarget | EmailsForwardedToPolicy |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2017-01 | 986 | 977 | 977 | 366 | 8 | 8 | 8 | 0 | 571 | 206 | 399 | 281 |
| 2017-02 | 871 | 849 | 849 | 297 | 23 | 23 | 23 | 0 | 521 | 235 | 485 | 250 |
| 2017-03 | 974 | 936 | 936 | 322 | 11 | 11 | 11 | 0 | 644 | 273 | 269 | 315 |
| 2017-04 | 634 | 628 | 628 | 232 | 12 | 12 | 12 | 0 | 648 | 231 | 331 | 194 |