% of external calls answered within 20 seconds - CYC

• Published by: City of York Council
• Last updated: 19 August 2021
• Topic: Not added
• Licence: None

Summary

% of external calls answered within 20 seconds - CYC.

This quarterly figure shows the council's speed of reaction by calculating the percentage of number of calls answered within 20 seconds out of the total external calls as recorded by the telephone service manager of the council (Pinacl) in their "Customer First" report.

*This indicator has been discontinued.

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Data links

Link to the data	Format	File added	Data preview
Performance Indicator : CFD03a	CSV	16 November 2016	Preview

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